Patient Services Coordinator I

Illinois Bone and Joint Institute LLC•Bourbonnais, IL

73d•Onsite

About The Position

IBJI is seeking a professional, adaptable and positive Patient Services Coordinator I to join our team at our Bourbonnais office. We value a strong workplace culture and are looking for candidates with a proven track record of exceptional customer service who can contribute positively to our collaborative and team-oriented environment. Must be comfortable working with a high volume of public interaction, enjoy working in a fast paced environment, while being efficient and productive following company and best practice standards. Professionalism and a great team support attitude is a MUST. The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Requirements

High school diploma or equivalent required
Minimum one year experience in customer service role (medical office experience preferred)
EHR experience (Epic experience preferred)
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast-paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
Work may be stressful at times.
Contact may involve dealing with angry or upset people.

Responsibilities

Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Preparing paperwork to facilitate efficient operation and excellent customer service
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management as required
Maintains clean and safe work environment
Other office duties as assigned