Patient Services Coordinator I NICU

University of Arkansas System•Little Rock, AR

About The Position

The Patient Services Coordinator I will support clinic operations by coordinating patient services, managing medical records, and assisting clinical staff in an outpatient women’s health setting. They act as a frontline ambassador—greeting patients, answering phones, scheduling appointments, and ensuring smooth communication across departments. This role requires strong computer skills and data entry accuracy, along with the ability to communicate effectively with staff, patients, and families.

Requirements

High School, GED or formal educational equivalent
Ability to follow oral instructions, read and write.
Ability to communicate with staff, patient/families following Guest CARE guidelines

Nice To Haves

One or more year(s) of clerical experience
At least 6-months’ experience with computers and/or electronic records
Certification as a nursing assistant or military corpsman

Responsibilities

Adheres to UAMS guest relation guidelines.
Uses line of authority when communicating information/problems involving patients/staff; communicates accurate and complete information; listens and initiates feedback to ensure effective communication; communicates any frustration in appropriate time, place and manner; and practices discretion (i.e., confidentiality) in information shared with patients and peers.
Respects patient’s privacy and confidentiality; treats patients and visitors with care, compassion and dignity; promotes positive image of UAMS; assists other staff members in completing job assignments; is cooperative and pleasant to coworkers; and responds to coworkers’ needs.
Assumes responsibility for personal safety by using proper body mechanics, universal precautions and proper handling of hazardous materials; and responds in emergency situations. Provides input on safety issues. Intervenes in unsafe situations by taking action; and documents in PSN system.
Notifies appropriate staff members of problems requiring prompt intervention; identifies and reports areas where cost effectiveness can be implemented within the department; and utilizes department supplies, equipment and services appropriately. Ensures continuing department performance assessment and process improvement; and creates work processes to enhance customer satisfaction and reduce waste.
Communicates Constructively and Informatively: uses chain of command when communicating; communicates accurate, clear and complete information per standard; listens and initiates feedback to ensure effective communication; demonstrates good judgment in information shared with patients and peers; manages incoming and outgoing calls per Department and UAMS policies; uses care scripts as indicated; relays phone messages accurately and promptly; communicates effectively with the internal and external customers and with the public.
Identifies Problems, Quality and Patient Issues: utilizes proper chain of command for problem solving; refers related patient care issues/problems to Registered Nurse (RN)/Clinical Services Manager (CSM) promptly.
Acquires initial and ongoing Competencies needed for specific role; achieves competencies to manage new/modified procedures and equipment promptly; completes initial orientation and ongoing unit competencies per standards; maintains and incorporates into practice up-to-date knowledge regarding policies and procedures involved in job responsibilities.
Manages Patient Information (Computerized or Paper): obtains needed information and corrects discrepancies in document; researches records to obtain information and compiles data for reports; establishes and updates document files; determines patient’s discharge status and communicates to RN; Checks: Progress notes for signature, death note by MD and RN, MD discharge note, “Do Not Resuscitate (DNR)” order for attending MD and DNR; verifies patient information; determines the attending physician and the resident physician at discharge; arranges discharge patient records correctly; maintains medical records and bedside charts each shift; transcribes and initiates eChart order entry and faxes; utilizes EPF to view Advance directive and Consents.
Provides Clerical Support in an Efficient, Effective Manner: copies documents with patients’ consent as required; maintains unit patient and transport log; maintains unit kardex; contacts additional staff when requested; assists CSM or Charge Nurse by: making copies, obtaining CSM mail, distributing unit mail, checking/scheduling/maintaining communication book and memo board, and relaying messages; performs other duties as assigned promptly and accurately; orders unit: patient supplies as requested and per unit policies; obtains patient protocols, education material, patient appointments and MD call schedule as requested.
Excels in Computer and Technical Skills: troubleshoots computers and clerical equipment effectively; acts as resource to team members for use of computer and clerical equipment.
Demonstrates Awareness of Cost of Clinical Programs: Suggests to the CSM possible measures to achieve cost containment; utilizes supplies and equipment judiciously; maintains close inventory control to reduce costs; maintains accurate charge records.
Follows the Plan of Care for Patients Using a Multidisciplinary Approach: communicates effectively with team members to facilitate patient care; verbalizes understanding of patients’ plan of care.
Assists with Maintaining Patient/Unit Organization: coordinates patient transport for diagnostic procedures, treatment and discharge; obtains patient equipment and supplies; obtains needed patient information for all team members; assists with maintaining clean and clutter-free environment.
Assists RN and/or Patient Care Technician (PCT) with ADL/Personal Care; grooming/oral hygiene and comfort measures; patient activity (ambulation, up in chair, turn and position); assists with bathing/showering; changes bed linens; Nutrition: delivers snacks, menus and meals; assists with meals.
Assists RN and PCT with Appropriate Monitoring Skills: V/S, I/O, weights, patient transport, patient turning, OOB; monitors safety precautions; functions as sitter when assigned, relieves sitters for breaks.
Interacts with, and assists, the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.
Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
Assists internal and external stakeholders, as needed, with exceptional customer service.
Other duties as assigned.