Patient Services Coordinator - Float Pool

Emory•Duluth, GA

About The Position

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more Full Time / 40hrs Description JOB DESCRIPTION: The first person that a patient will see; ambassador of front line service for patients. Requires reliable transportation to commute to the various Emory Healthcare locations to provide front desk coverage. This individual will successfully cover front desk needs at a variety of Emory Physician Group Practice locations as a floater. Expected to travel to multiple locations (Clifton Rd, Executive Park, Midtown, Emory Saint Joseph's, etc.) to provide front desk coverage. Must be available to work an 8 hour shift M-F 7:00am-6:00pm. Greets and welcomes all customers utilizing EHC customer service model. Assist with patient flow and coordinate a positive patient experience throughout the check in process.

Requirements

High school diploma/GED and three (3) years of experience in Healthcare or customer service industry OR a Bachelor's degree required plus six (6) months of experience as a PSC I.
Candidates without 6 months PSC I experience will require a high school diploma/GED and 4 years of healthcare or customer service industry experience or a bachelor's degree and 1 year of relevant experience.
Must be available to work an 8 hour shift M-F 7:00am-6:00pm.
Requires reliable transportation to commute to the various Emory Healthcare locations to provide front desk coverage.

Responsibilities

Greets and welcomes all customers utilizing EHC customer service model.
Assist with patient flow and coordinate a positive patient experience throughout the check in process.
Provide front desk coverage at a variety of Emory Physician Group Practice locations as a floater.