Patient Services Coord. III

Mass General Brigham•Boston, MA

2d•Hybrid

About The Position

Mass General Brigham is a not-for-profit organization that relies on a diverse range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance its mission of patient care, research, teaching, and community service. The organization strives to provide exceptional care and believes that high-performing teams drive groundbreaking medical discoveries. The Patient Services Coordinator III performs essential administrative functions to ensure smooth and efficient clinical service and practice operations. This role involves managing patient visits, scheduling, handling inquiries, processing billing, and acting as a "Super User" for various systems, including providing training to others. The position may also involve more complex or specialized functions.

Requirements

High School Diploma or Equivalent required
3-5 years office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Performs administrative functions to support smooth and efficient clinical service and practice operations.
Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and triage matters appropriately.
Process patient billing forms and scan documents to patient medical record (EPIC).
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Additional responsibilities as assigned.