Patient Services Coord. III
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Join Our Team in Oral & Maxillofacial Surgery! We're looking for a detail-oriented and compassionate coordinator to support patient care and surgical scheduling. In this dynamic role, you'll manage appointments, insurance approvals, and collaborate with clinical teams to ensure a smooth experience for patients. If you thrive in a fast-paced environment and enjoy making a difference in healthcare, we’d love to hear from you! Job Summary Position Summary: This role supports the oral and maxillofacial surgery practice by coordinating all aspects of patient care and physician scheduling. Reporting to the Accounts Receivable Manager, the individual will ensure smooth operations through high-quality customer service, appointment coordination, insurance approvals, and workflow optimization.
Requirements
- We’re seeking a candidate with at least a high school diploma (Associate’s or Bachelor’s preferred) and 3–5 years of relevant experience.
- Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced clinical setting are essential.
Nice To Haves
- Ideal applicants will be tech-savvy, comfortable using Epic and other scheduling systems, and knowledgeable about insurance processes—including dental.
Responsibilities
- Manage high-volume phone lines and patient communications.
- Schedule appointments, procedures, and surgeries using Epic.
- Coordinate referrals, authorizations, and pre-certifications.
- Assist with billing inquiries and financial quotes.
- Maintain surgical schedules and prepare necessary documentation.
- Collaborate with internal departments (e.g., Admitting, International Office, Interpreters).
- Ensure HIPAA compliance and protect patient confidentiality.
- Support process improvements and special projects.
- Provide coverage during staff absences and assist in training new team members.
- Communicate with physicians, nurse practitioners, and other departments to improve patient flow.
- Participate in meetings and technology/process improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
