Patient Services Coord III-PT & Powell

UVA Health Northern Virginia & Culpeper•Culpeper, VA

About The Position

The following is a summary of the major essential functions of the job. The team member may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time:Schedules and registrars patients for the outpatient clinic. Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary by working closely with the physician offices, Utilization Review and Business Office Departments.Perform other job-related duties as directed by the Supervisor.

Requirements

High School Diploma or GED required.
1 year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.
Knowledge of basic medical terminology.
Ability to communicate both verbally and in writing and possess a high degree of excellent customer service skills.
Background of insurance knowledge is required for certain tasks assigned.
Ability to comprehend insurance cards and benefit details.
Ability to deal directly with the public in a professional and empathetic manner.

Nice To Haves

Background/knowledge of government/state and patient assistance programs is preferred.
Working knowledge of ICD-10 and CPT coding is preferred.
Strong computer skills.
Proficiency in Windows and Microsoft Office preferred.

Responsibilities

Schedules and registrars patients for the outpatient clinic.
Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary by working closely with the physician offices, Utilization Review and Business Office Departments.
Perform other job-related duties as directed by the Supervisor.
Communicates effectively with all levels of clinic staff and visitors.
Greets and assists visitors to the department.
Answers all incoming telephone calls and provides accurate information as needed.
Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
Works within a team to achieve patient and team goals.
Shares and initiates regular and professional communication with co-workers.
Facilitates and participates in regular staff meetings.
Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
Resolves conflicts independently, as appropriate.
Accepts responsibility for actions and acts positively upon feedback from others.
The incumbent may be asked to perform additional duties as assigned.