Patient Services Associate - Groton, CT (On-Site) Full Time - Bilingual Required (English & Spanish) - $21.00/hr
About The Position
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
Requirements
- Associates degree, medical office or medical assistant degree or 2 plus years’ with directly relevant experience in a patient services role.
- Bilingual skills, Spanish speaking, Required
- Exceptional customer service skills
- Excellent Verbal and written communication skills
- Proven ability to multi task
- Problem Solving and critical thinking skills
- Excellent organizational skills
Nice To Haves
- Healthcare experience in Medical, Dental, or Behavioral Health preferred
- Experience with Microsoft Power Point, Excel, Word, preferred
Responsibilities
- Provide exceptional customer service to all patients, visitors and callers
- Oversee the safe, efficient, and comfortable atmosphere of the reception area
- Greet patients and other visitors to the agency and assist them as appropriate
- Review schedules daily to ensure accuracy and fill appointment opportunities
- Schedule and reschedule appointments in accordance with CHC scheduling guidelines
- Collect, verify, update and document patient demographics, insurance information and forms
- Reconcile patient visits daily
- Verify active insurance coverage and status and update information as necessary
- Collect patient payments, balances and copays
- Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
- Complete end of day reporting and ensure records balance
- Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
- Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
- Consistently ensure and maintain patient confidentiality
- Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
- Supports manager in monitoring inventory of supplies for the office
- Meet and exceed assigned individual and departmental goals
- Other duties and projects as assigned
Benefits
- Medical plans with Health Spending and Flexible Spending Accounts
- Health Reimbursement Arrangement Accounts
- Dental and Vision Plans
- Wellness Incentive Program
- Life and Disability Insurance
- Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.
- 403(b) plan with a discretionary company match after 1 year of employment.
- Paid time off
- Paid Parental Leave
- Paid holidays
- Employee Assistance Programs
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
