Patient Services Associate

University of Arkansas System • Little Rock, AR

19h

About The Position

The Patient Services Associate (PSA) in the Behavioral Health Service Line Women's Inpatient Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit. Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

Requirements

• High School Diploma, GED, or formal education equivalent
• 1 year of work experience in the Health Care Field or service-oriented position
• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses

Responsibilities

• Assists patients and visitors with information and/or solutions to problems.
• Serves as a resource to support department member in performance of duties.
• Notifies appropriate staff of problems requiring prompt intervention.

Benefits

• Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED