Patient Services Associate

High Desert Medical Group • Lancaster, CA

13h • $21 - $29 • Onsite

About The Position

High Desert Medical Group is seeking a full time Patient Services Associate
Float (PSA) for our reception areas of the clinic. The candidate will be
responsible for a variety of tasks that lead to a high level of customer
satisfaction. Our Patient Services Associates work closely and successfully with
other members of the healthcare team to provide quality healthcare to HDMG
patients and other customers.

Requirements

• High school diploma or equivalent.
• 6 months of medical experience required.
• Excellent customer service skills.
• Be compassionate, have a positive attitude, and work well with others.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to handle and prioritize tasks in order to meet all given deadlines and productivity goals.
• Ability to responsibly handle matters of a confidential nature.
• Ability to work in a multi-task, high-demand environment.

Responsibilities

• Smile and make eye contact when greeting patients and other customers.
• Demonstrate care, concern, and courtesy when interacting with all internal or external customers.
• Receiving and transferring phone calls with proper phone etiquette.
• Scheduling appointments, including same day or follow-ups when applicable.
• Promptly remove cancellations and no-shows form scheduler.
• Verifying insurances and eligibility.
• Collect applicable copays; print and balance cash reports.
• Maintain an accuracy rate of 95% or above when inputting patient statistics.
• Maintain neat, clean, and professional-looking work areas.
• Perform all other duties as assigned.

Benefits

• a sign-on bonus
• restricted stock units
• discretionary awards
• full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED