Patient Services Associate

University Of Michigan (The Regents @ Ann Arbor)•Ann Arbor, MI

27d•Onsite

About The Position

The Pediatric Orthopaedic Surgery has an opening for self-motivated, team oriented Patient Services Assistant. This position is located at CW Mott Children's Hospital. This role will be to provide skilled support and work collaboratively with other members of the Pediatric Orthopaedic Surgery Team. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savings

Requirements

The successful candidate will have completed high school or obtained an equivalent combination of education
The preferred candidate will be responsible for meeting the highest standard of customer service while facilitating the communication between patients and families, general public, payers, referring physicians and other healthcare providers
Basic medical terminology competency is required
Candidates should have the appropriate skill set to be able to manage a fast paced work environment, heavy workload and be able to work a flexible schedule, per clinic need
Applicants must have strong interpersonal and communication skills and work successfully in a team oriented atmosphere
Ability to type at least 50 wpm and experience with email programs
Exceptional interpersonal skills and ability to work well within a team setting.
Communicates effectively.
Demonstrates active listening, written, verbal and information technology skills.

Nice To Haves

Previous Orthopaedic experience is helpful
Previous experience working with MiChart/Epic care/Cadence, as well as knowledge of University policies and procedures is helpful
0-2 years of experience

Responsibilities

Check-in and Check-out duties
Provide a warm welcome or departure to patients entering/exiting the clinic
Explain a variety of forms and obtain patient signatures as required
Schedule follow-up appointments, including in-person and video visits
Send no show letters to patients that do not attend their scheduled video visit appointment
Schedule specialty tests
Responsible for working the Pre-Service Business Task work queue
Daily completion of Credit Card Terminal Inspection Survey
Collect co-pays
Enter charge information into system
Reconcile drawers
Complete closing paperwork for drawers
Drop daily deposits
Communicate and work collaboratively with all clinic personnel (MA, faculty, residents, nurses, OR Schedulers) to address patient needs and issues when identified
Print medical information to facilitate the patients visit
Provide directions to other clinic locations (ie: Radiology and Orthotics & Prosthetics)
Call for interpreters and transporters
Manage outside Radiology imaging by downloading CDs into system
Que up radiology orders, as directed by clinical staff
Process documents to central imaging
Fax completed PT orders to appropriate locations
Cover check-in/out desk when there are call-ins or absences
Cover check-in/out desk in our sister clinic, Peds Neuro/Plastics/Oral ACU, as needed
Assist with lunch coverage at check-in/out desks
Attend staff meetings as scheduled
Attend work group meetings as scheduled
Other duties as assigned
The successful candidate will be required to actively participate in the department's Lean initiatives, Service Excellence programs, maintain Cornerstone learning compliance, specific procedure competencies and knowledge of regulatory agency requirements.