Patient Services Associate - Behavioral Health Service Line Adult Unit

University of Arkansas System•Little Rock, AR

9d•Onsite

About The Position

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) General adult inpatient unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit. Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire. The BHSL General Adult Inpatient Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Requirements

High School Diploma, GED, or formal education equivalent
1 year Patient Care in a health care setting
Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
Successful completion of the UAMS PCT and PSC courses

Responsibilities

Assists patients and visitors with information and/or solutions to problems.
Serves as a resource to support department member in performance of duties.
Notifies appropriate staff of problems requiring prompt intervention.
Obtains patient report and communicates with RN regarding patient care.
Informs nurse of patient requests or complaints.
Carries out Plan of Care for patient using a Multidisciplinary Approach delegated by Team Leader.
Communicates effectively with other team members to facilitate patient care.
Perform other duties as needed.