Patient Services Associate - BHSL Child Diagnostic Unit

University of Arkansas•Little Rock, AR

3d•Onsite

About The Position

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) Child Diagnostic Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit. Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire. The BHSL Child Diagnostic Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Requirements

High School Diploma, GED, or formal education equivalent
1 year of work experience in the Health Care field
Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
Successful completion of the UAMS PCT and PSC courses

Responsibilities

Assists patients with direct patient care.
Accepts direction from RN and team members and follows through on delegated patient care activities.
Provides appropriate grooming/oral hygiene and comfort measures and assists patients with mobility-related activities.
Accurately and promptly documents all patient care tasks, vital signs, ADL, wave tests, and I & O's per unit and department standards.
Obtains patient report and communicates with RN regarding patient care.
Informs the nurse of patient requests or complaints.
Carries out the Plan of Care for the patient using a Multidisciplinary Approach delegated by the Team Leader.
Communicates effectively with other team members to facilitate patient care.
Assists patients and visitors with information and/or solutions to problems.
Serves as a resource to support department members in the performance of duties.
Notifies appropriate staff of problems requiring prompt intervention.
Assists with admission, transfer, and discharge of patients.
Transports patients to other areas of the hospital as directed.
Performs other duties as assigned.