Patient Services Associate - Float Pool
About The Position
Looking to join a dynamic team at Ohio State University Physicians where excellence meets compassion? Who we are With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth. Our culture At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community. Our benefits We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. Responsibilities The Patient Services Associate (Float Position) is responsible for coordinating and providing patient support services across various site locations as needed. This role includes answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable. The float position requires flexibility and adaptability to support different site locations based on organizational needs.
Requirements
- High School diploma or equivalent
- One year of customer service experience
- Skill in problem solving, and ability to manage multiple priorities
- Ability to convey information both in writing and verbally.
- Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.
Responsibilities
- coordinating and providing patient support services across various site locations as needed
- answering phones
- directing calls
- greeting patients/visitors
- maintaining patient medical records via EMR or paper charts
- assisting with patient scheduling
- performing office functions
- handling patient payments as applicable
- flexibility and adaptability to support different site locations based on organizational needs
Benefits
- medical
- dental
- vision
- health reimbursement accounts
- flexible spending accounts
- retirement
- employee assistance program
- paid time off
- holidays
- wellness program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
