Patient Service Technician, Spinal Cord Injury Day Program, Full-time

Brooks Rehabilitation•Jacksonville, FL

7h•Onsite

About The Position

The Spinal Cord Injury and Other Disorders (SCI/D) Day Treatment Program is an interdisciplinary day treatment program designed to bridge the gap between traditional inpatient and outpatient service delivery. Patients with spinal cord injuries/disorders who are accepted into the program will receive physical, occupational, and speech individual and group therapies for approximately five hours a day, five days a week. In addition, the program will have oversight from a medical director with specialized training in spinal cord injuries and a psychologist. The SCI/D team and program will focus on community reintegration and managing ongoing medical needs. Patients can participate in the program for 6-12 weeks working toward a goal of a smooth transition into the community and next level of care. SCI/D is located in the Healthcare Plaza but also collaborates with the NRC and Adaptive Sports Program. Hours: Monday - Friday, 40hrs/week (35hrs Tech duties; 5hrs Front office duties) The Patient Service Tech (Therapy Tech) is an opportunity to work alongside therapists performing treatments as well as working in the front of the clinic to help perform necessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care.

Requirements

High school diploma or GED,
Good interpersonal skills
Good strength, endurance and mobility
Must be able to work in a fast paced environment

Nice To Haves

Preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries.

Responsibilities

Assist patients with exercises and transfers under the direction of treating therapist
Communicate patients' status to Therapist directing patient care
Cleans and maintains treatment areas and equipment throughout the day
Maintains confidentiality of patient information
Adheres to policies and procedures specific to patient rights
Maintains a clean and safe environment; identifies and reports hazards
Proficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling)
Proficient with Microsoft Office software products, especially Word and Excel
Exhibit sound organizational skills, personal initiative and time management skills
Pre-register all walk-ins, telephone and fax referrals received by Clinic
Provides general office support such as filing, copy, faxing, maintaining inventory control, and ordering supplies
Perform light cleaning duties such as wiping equipment, laundry, tiding up the gym.
Collects patient responsibility payments, provides receipts
Checks and responds to work related voicemail and email timely
Other duties as assigned by Manager