Patient Service Technician (Phlebotomy) - Harwich, MA

NavitsPartners • Harwich, MA

1d • $26 - $32

About The Position

The Patient Service Technician (Phlebotomy) is responsible for providing high-quality patient care through the accurate collection, processing, and handling of laboratory specimens. This role serves as a critical front-line position supporting laboratory operations and ensuring patient satisfaction, specimen integrity, and compliance with laboratory standards and procedures.

Requirements

• High school diploma or equivalent
• Ability to read, write, and communicate effectively in English
• Valid U.S. Driver’s License with an acceptable driving record
• Completion of a basic phlebotomy training program with classroom and hands-on experience or relevant work experience requiring phlebotomy
• Successful completion of a Medical Terminology examination
• Ability to complete required driver safety training upon hire and periodically thereafter

Nice To Haves

• Phlebotomy certification
• Basic knowledge of Microsoft Office applications and keyboarding skills

Responsibilities

• Provide exceptional customer service while maintaining professionalism and patient confidentiality
• Collect blood specimens from ambulatory and bedridden patients using venipuncture, finger sticks, and heel sticks
• Collect throat culture swabs and provide clear instructions for patient-collected specimens (e.g., stool and 24-hour urine samples)
• Process laboratory specimens according to testing requirements, including centrifugation, serum/plasma separation, and temperature control
• Accurately register patient demographics and physician orders into the Laboratory Information System (LIS)
• Ensure correct patient identification, diagnosis verification, and specimen labeling
• Communicate test-related information to physicians and clinical staff as appropriate
• Identify and resolve specimen-related issues, escalating concerns to supervisory staff when necessary
• Rotate between a minimum of three laboratory collection sites; independently open and close sites as required
• Perform occasional STAT specimen collections at nursing homes, patient residences, or physician offices
• Participate in an on-call rotation per contract requirements
• Maintain inventory by ordering supplies and stocking phlebotomy and storage areas
• Perform daily cleaning, safety checks, and routine maintenance of phlebotomy rooms and equipment

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED