Patient Service Supervisor

Alivia Health

24d

About The Position

Under the leadership of the Patient Services Senior Manager the main objective of this role is to provide ongoing oversight of the Patient Services Team which includes Registry, Delivery Coordination and Call Center resources. The Supervisor will oversee day-to-day team functions, support training, coaching, and employee development, and ensure adherence to established departmental processes.

Requirements

1–2 years of supervisory or team lead experience preferred.
Demonstratedtrack recordof meeting/exceeding goals
Ability to supervise, coach, and support staff to achieve departmental and organizational goals.
Superior written and verbal communication skills.
Leading change – is open to change andnew informationand rapidly adapts tonew information, changing conditions or unexpected obstacles.
Strong organizationaland time management skills
Strongpeopleleadership skills– leads people towards meeting the organization’s vision,missionand goals.
Results driven –exceedsorganizational goals andcustomers’expectations.
Knowledge of Microsoft Office programs (Word, Excel, Outlook) isrequired.

Nice To Haves

Prior experience working in Specialty Pharmacy preferred
Knowledge ofScriptMed(preferred)
Ability to communicate effectively in English and Spanish (preferred).

Responsibilities

Holds self and othersaccountable for measurable,high quality,andtimelyresults.
Ensureestablishedprocedures are consistently followed across theteam andprovides input for improvements when needed.Supports change initiatives and helps team members adapt to new processes and systems.
Ensuresaccurate,timelyexecution of tasks, applies technical knowledge to problem-solving, and escalates issues whenappropriate.Partners withother Operationsteamstoensure quick turnaround of referrals.
Assesses and analyses team performance,identifiesperformance gaps and provides feedback and coaching
Supervises the team through teaching, coaching, and fostering accountability foraccurateexecution of tasks; mayparticipateinselectionand hiring processes as directed by management.
Administers company personnel policiesand follows company staffing standards
Enforcing policies and procedures to includebusinessstandards,maintainingcustomersatisfactionlevelsandimproving quality of service.
Works closely with key business partners to support process or operational improvements that enhance efficiency and effectiveness of the team.
Monitoring and assessing staff’s compliance with the Company’s rules and procedures related to behavior with Patients and Co-workers, attendance, dress code, productivitystandardsand any other applicable instruction provided by Company’s management.
Performs other duties as assigned.