Patient Service Specialist II

BMC Software•Boston, MA

1d•$18 - $25

About The Position

The Patient Service Specialist II plays a key role in supporting patient care by ensuring timely and accurate access to clinical services. Under the direction of the Practice Manager, this position coordinates all front end patient access functions, including patient registration, insurance and coverage verification, appointment scheduling, and charge entry. The Specialist serves as a first point of contact for patients and works to promote a safe, efficient, and compassionate care experience. Responsibilities also include supporting clinical operations by managing essential documentation, assisting with continuity of care functions, and partnering with clinical staff to ensure patients receive the appropriate services, follow up care, and referrals. The role also performs administrative tasks such as managing phones and mail, completing forms and preparing reports and patient related communications. Own a practice workflow selected by manager (e.g., pre-visit planning, workflow dashboard management, charge entry, claim management, clinical inbox management) Check patients in and out at the front desk, answer incoming telephone calls, and route inquiries appropriately. Schedule patient appointments as requested. Register patients in Epic and verify all demographic and insurance information. Conduct insurance eligibility checks to ensure accurate coverage is reflected. Collect required insurance co-pays and any outstanding patient balances at the time of visit. Follow scheduling notes and schedule patient appointments in other BMC practices as indicated. Perform daily pre‑visit planning for all upcoming scheduled appointments, including running insurance eligibility. Obtain prior authorizations and/or insurance referrals as required for the practice. Work assigned Epic work queues, as well as messages from the Call Center and direct patient communications. Assist the department with emergency rescheduling needs related to equipment failures or other operational interruptions. Work assigned revenue cycle buckets as directed Coordinate and schedule surgical procedures, pre‑operative appointments, and follow‑up visits. Secure and organize all relevant patient testing information needed for appointments or procedures. Ensure procedure preparation instructions are mailed or distributed to patients in a timely manner. Enter outpatient demographic information, procedure details, diagnoses, and exam requests into the Radiology Information System and Hospital Medical Record. Distribute necessary patient information and request forms to the appropriate departments and clinical areas. Perform other duties and responsibilities as assigned.

Requirements

High School Diploma
1-2 years of relevant work experience in a healthcare setting
The ideal candidate is able to work effectively in a fast‑paced clinical environment, demonstrating strong multitasking and prioritization skills to support providers and ensure smooth patient flow.
They are adaptable, quick to learn new systems and processes, and comfortable functioning in a highly visible, patient‑facing role.
Strong communication and interpersonal abilities, solid critical‑thinking skills, attention to detail, and proficiency with electronic medical record systems such as Epic is helpful in this position.

Responsibilities

Coordinates all front end patient access functions, including patient registration, insurance and coverage verification, appointment scheduling, and charge entry.
Serves as a first point of contact for patients and works to promote a safe, efficient, and compassionate care experience.
Supports clinical operations by managing essential documentation, assisting with continuity of care functions, and partnering with clinical staff to ensure patients receive the appropriate services, follow up care, and referrals.
Performs administrative tasks such as managing phones and mail, completing forms and preparing reports and patient related communications.
Own a practice workflow selected by manager (e.g., pre-visit planning, workflow dashboard management, charge entry, claim management, clinical inbox management)
Check patients in and out at the front desk, answer incoming telephone calls, and route inquiries appropriately.
Schedule patient appointments as requested.
Register patients in Epic and verify all demographic and insurance information.
Conduct insurance eligibility checks to ensure accurate coverage is reflected.
Collect required insurance co-pays and any outstanding patient balances at the time of visit.
Follow scheduling notes and schedule patient appointments in other BMC practices as indicated.
Perform daily pre‑visit planning for all upcoming scheduled appointments, including running insurance eligibility.
Obtain prior authorizations and/or insurance referrals as required for the practice.
Work assigned Epic work queues, as well as messages from the Call Center and direct patient communications.
Assist the department with emergency rescheduling needs related to equipment failures or other operational interruptions.
Work assigned revenue cycle buckets as directed
Coordinate and schedule surgical procedures, pre‑operative appointments, and follow‑up visits.
Secure and organize all relevant patient testing information needed for appointments or procedures.
Ensure procedure preparation instructions are mailed or distributed to patients in a timely manner.
Enter outpatient demographic information, procedure details, diagnoses, and exam requests into the Radiology Information System and Hospital Medical Record.
Distribute necessary patient information and request forms to the appropriate departments and clinical areas.
Perform other duties and responsibilities as assigned.