Patient Service Representative - Ophthalmology

Christie Clinic•Champaign, IL

1d•$16 - $21•Onsite

About The Position

Christie Clinic's department of Ophthalmology is seeking a full-time Patient Service Representative at the Fields clinic from Monday-Friday 8:00am-5:00pm, with no night or weekend requirements. Duties include acting as a liaison between patients and medical staff. Other duties include greeting patients, scheduling and rescheduling appointments, answering phones and ensuring that all patient matters are taken care of prior to seeing the provider. Job Qualifications and Expectations

Requirements

High School Diploma or equivalent
Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 25 pounds.
Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.
Work is performed in a medical office setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids and other waste common to a health care environment.
Requirements may include working irregular hours.

Nice To Haves

Experience in a medical office setting

Responsibilities

Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
Provide check in process for patients.
Prepare charts prior to patient visit
Perform minor triage as directed by providers
Verify and update necessary demographic information.
Maintain provider schedules.
Keep a neat and orderly work and lobby area.
Maintain relevant office supplies for department effectiveness.
Distribute mail to appropriate staff members.
Ensure patient completes all paperwork pertaining to the office visit including insurance information, etc. prior to patient seeing provider.
Post any payments including co-payments, payments toward account balances, collections, etc.
Change financial class for charges on a patient’s account that need filed to update insurance.
Maintain and balance payment drawer at end of day including cash, checks and charges
Obtain signatures on corresponding forms and document any other material received or requested into the electronic medical record.
Perform related work as required.