Patient Service Representative
About The Position
Come join our team! We have an immediate need for a Patient Service Representative in our Glenview, IL clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative / Patient Access Representative is the first point of contact for patients at The Derm. This dual-role position is responsible for delivering exceptional customer service while efficiently managing patient scheduling, insurance verification, and referral coordination across two clinic locations and multiple providers. Here are just a few things we offer: Access to health, dental, and vision insurance Health Savings Account $500 matching contribution Eligible for PTO and Holiday pay Company paid life insurance and long term disability (full-time only) Access to voluntary short term disability insurance (full-time only) Access to additional life insurance Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian 401K with employer contribution Profit sharing Employee discounts And much more!
Requirements
- Demonstrated ability to provide superior customer service in a healthcare setting
- Strong organizational and multitasking skills in a fast-paced environment
- High school diploma or equivalent is required
- Proficient in basic computer functions.
- Must possess excellent customer service, communication and organizational skills.
- Ability to operate standard office equipment.
- Must possess attention to detail.
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
- Ability to respond positively to constructive feedback and direction from supervisors.
- Must demonstrate professional appearance and manner at all times.
- Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
- Ability to maintain confidentiality of information.
Nice To Haves
- Experience with appointment scheduling and insurance verification preferred
- 1+ years of recent medical office experience or in a similar capacity is preferred.
- Ability to learn new software quickly.
- Ability to type a minimum of 40 wpm is preferred.
Responsibilities
- Serve as the first point of contact for patients in person and by phone, providing a welcoming and professional experience
- Schedule, confirm, and manage appointments for four providers across two clinic locations
- Verify patient insurance eligibility.
- Process and track referrals and prior authorizations as needed.
- Accurately enter and update patient demographics and insurance information in the system
- Communicate clearly with patients regarding appointment details, insurance coverage, and referral requirements
- Collaborate with clinical staff and providers to ensure smooth patient flow and access to care
- Maintain patient confidentiality and comply with HIPAA regulations
Benefits
- Access to health, dental, and vision insurance
- Health Savings Account $500 matching contribution
- Eligible for PTO and Holiday pay
- Company paid life insurance and long term disability (full-time only)
- Access to voluntary short term disability insurance (full-time only)
- Access to additional life insurance
- Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
- 401K with employer contribution
- Profit sharing
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
