Patient Service Representative

Washington Radiology

10d•$18 - $23•Onsite

About The Position

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Washington Radiology by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization. Department Highlights: Patient-Focused Team Cohesive and Friendly Environment Supportive and Encouraging Atmosphere Qualifications At Washington Radiology, we save lives. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time. Our service based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

Requirements

High School diploma;
Two years of healthcare registration or customer service experience strongly preferred
Basic knowledge of cash handling;
Basic knowledge of medical terminology, preferred;
Ability to read, write, and comprehend simple instructions and short correspondence;
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
Experience using Microsoft Office Suite: knowledge of RIS software preferred

Nice To Haves

Basic knowledge of medical terminology
knowledge of RIS software

Responsibilities

Provide services and support for the following areas:
Understand, promotes and demonstrates the Washington Radiology Way;
Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat;
Adheres to training guidelines and utilizes available resources when handling customer interactions,
De-escalate situations involving dissatisfied patients, by offering assistance and support;
Schedules patients and offers alternative scheduling options when centers dates/times are not available;
Maintains performance by meeting or exceeding key performance indicators defined by organizational leaders. KPIs include but are not limited to average handle time, quality, attendance, and schedule adherence;
Posses a moderate understanding of the role, and works under close supervision.
Utilizes company resources and training materials. Maintains patient confidentiality 100% of the time;
Maintains productivity, ensures minimal downtime.