Patient Service Representative
About The Position
The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care. Essential Functions and Responsibilities: Ability to interact effectively, and in a supportive manner with persons of all backgroundsSustain excellent patient interactions using clear communication and problem-solving skillsAssess walk-in traffic for potential emergenciesCheck-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chartAssist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributedInforms patients of costs of care being provided. Collect all fees and apply to patients’ chartCollect and record copayments and outstanding balances, and balance cash drawer dailyCover medical records and prior authorizations when neededCommunicate efficiently to back-office staff regarding needs of patientsMaintain confidentiality of sensitive patient information at all timesAnswer the phone in a professional manner and follow procedures for routing callsEnsure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area itemsPerform other duties as assigned
Requirements
- High school graduate or equivalent is required.
- A minimum of one (1) year of customer service experience is required.
Responsibilities
- Interact effectively with persons of all backgrounds
- Sustain excellent patient interactions using clear communication and problem-solving skills
- Assess walk-in traffic for potential emergencies
- Check-in patients at the front desk
- Scan documents into the patient’s chart
- Assist patients with completion of pre-registration forms
- Inform patients of costs of care being provided
- Collect fees and apply to patients’ chart
- Collect and record copayments and outstanding balances
- Balance cash drawer daily
- Cover medical records and prior authorizations when needed
- Communicate efficiently to back-office staff regarding needs of patients
- Maintain confidentiality of sensitive patient information at all times
- Answer the phone in a professional manner and follow procedures for routing calls
- Ensure reception area and waiting rooms are clean
- Regularly sanitize counters, surfaces, and reception area items
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
