Patient Service Representative - Family Medicine Soddy daisy- Full-Time

Erlanger Health System•Chattanooga, TN

13d•Onsite

About The Position

The Patient Service Representative is responsible for a variety of patient and customer service related activities within the department. Provide a variety of patient and customer service related activities within the Practice, including answering phones, making patient appointments, registering patients in and checking them out after patient visit. Serve as liaison between patient and clinical staff.

Requirements

High School education or its equivalent in education achievement
Must be able to work well with others.
Always poised, courteous, pleasing personality, good telephone voice and bale to meet the public.

Nice To Haves

Medical terminology course desired
Training for computer competency
One year reception experience or general clerical experience.

Responsibilities

greeting patients and the public
answering and screening telephone calls
daily patient reminder calls
scheduling patient appointments
checking patients in
checking patients out
obtaining accurate patient demographic information
preparing the medical records
Serves as the liaison between the patient and medical support staff
Filing
balancing charges and collections at the end of each day
making daily deposits
accounts receivable, billing and insurance functions
Assist with reports, JCAHO/DNV requirements, chart audits and other duties as directed.