Patient Service Representative (Medical Receptionist), Shaker/Cleveland Heights Float

Well Street Urgent Care•Cleveland, OH

45d

About The Position

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Professional Growth: Leadership opportunities & professional development

Requirements

Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
Experience: 1+ year of experience in a medical office or healthcare setting preferred
Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
Team Player: A proactive, friendly, and patient-focused approach to service

Responsibilities

Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
Financial Responsibility: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs.
Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.