Patient Service Representative

ThedaCare • New London, CT

1d • Onsite

About The Position

The Patient Service Representative performs administrative duties that may include registration and scheduling, and works closely with customers in a way that supports the culture of ThedaCare. This role interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional customer experience. ThedaCare is a community health system consisting of seven hospitals, numerous clinics and related services, aiming to reinvent health care by becoming a proactive partner in health, enriching lives, and creating value. Team members are empowered to be catalysts of change through values of compassion, excellence, leadership, innovation, and agility.

Requirements

• Must be 18 years of age

Nice To Haves

• High School diploma or GED preferred

Responsibilities

• Interacts and communicates with internal and external customers to enhance the customer experience.
• Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.
• Schedules patients following established policies and procedures to ensure accuracy.
• Proactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
• Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.
• Facilitates the flow of patient forms, patient letters, and data per department needs.
• Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
• Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.

Benefits

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare
• continued opportunities for learning and development
• accessible and transparent leadership
• commitment to work/life balance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees