Patient Service Representative

OrthoAtlanta • Stockbridge, GA

9d

About The Position

As a Patient Services Representative at OrthoAtlanta, you’ll:
Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
Input and update patient demographics, insurance information, and visit details into the EMR system
Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow
Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!

Requirements

• High School Diploma or equivalent
• 2+ years of experience in a medical office or clinical setting preferred
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Strong customer service skills and a professional, patient-focused demeanor
• Excellent organizational, multitasking, and time-management abilities
• Strong verbal and written communication skills
• High attention to detail and discretion with patient information

Nice To Haves

• Familiarity with medical terminology and EMR systems (Epic a plus)

Responsibilities

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
• Input and update patient demographics, insurance information, and visit details into the EMR system
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow

Benefits

• Work with a collaborative clinical team in a respected practice
• Opportunity to grow within a dynamic healthcare setting
• Make a meaningful impact on patient experience every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees