Patient Service Representative

OrthoAtlanta•Conyers, GA

12d

About The Position

As a Patient Services Representative at OrthoAtlanta, you’ll: Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through Input and update patient demographics, insurance information, and visit details into the EMR system Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow

Requirements

High School Diploma or equivalent
2+ years of experience in a medical office or clinical setting preferred
Familiarity with medical terminology and EMR systems (Epic a plus)
Strong customer service skills and a professional, patient-focused demeanor
Excellent organizational, multitasking, and time-management abilities
Strong verbal and written communication skills
High attention to detail and discretion with patient information

Responsibilities

Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
Input and update patient demographics, insurance information, and visit details into the EMR system
Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow