Patient Service Representative - Multispecialty

Hartford Healthcare • Hartford, CT

21h

About The Position

Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Requirements

• High school diploma or equivalent preferred
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

Nice To Haves

• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.

Responsibilities

• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED