Patient Service Representative

WACO FAMILY MEDICINE • Waco, TX

31d • Onsite

About The Position

REPORTS TO: Patient Services Manager DUTIES/RESPONSIBILITIES: · Patient registration · collect current and overdue service charges, and printing receipt, · secure a daily cash box, · reconcile daily charges and receipts. · Answer phones, taking and forwarding messages and scheduling appointments. · Ability to mulitask and work in a fast paced environment · Ability to verify patient insurance information · Ability to use multi line phone system · Ability to travel to other clinics to cover shifts as required · Ability to operate office equipment (fax, printer, scanner) · Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook OTHER DUTIES: Other duties as assigned by supervisor PHYSICAL AND MENTAL REQUIREMENTS: Valid Driver’s license Visual and auditory accuracy Shift length - 8 hours Indoor setting – Frequent use of computer Long periods of sitting Frequent use of telephone Continuous repetitive grasping and manipulation of both hands Continuous conversational communication Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing Occasionally carrying, lifting, pushing and pulling of up to 25 lbs. Occasionally working in confined, noisy, dusty areas Regular use of personal transportation Understand/carry out simple/detailed, oral/written instructions with retention Read and interpret detailed specifications. QualificationsEDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required. SKILLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused

Requirements

• High School Diploma or equivalent
• Valid Driver’s license
• Visual and auditory accuracy
• Ability to multitask and work in a fast paced environment
• Ability to use multi line phone system
• At least one year’s customer service experience required
• Excellent written and verbal communication and customer service skills utilize (AIDET) communication model
• Experience using Microsoft Office (Excel, Word, PowerPoint)
• Detail oriented and Patient focused

Nice To Haves

• Associate degree
• Healthcare experience
• Bilingual in English/Spanish

Responsibilities

• Patient registration
• Collect current and overdue service charges, and printing receipt
• Secure a daily cash box
• Reconcile daily charges and receipts
• Answer phones, taking and forwarding messages and scheduling appointments
• Verify patient insurance information
• Travel to other clinics to cover shifts as required
• Operate office equipment (fax, printer, scanner)
• Follow Waco Family Medicine polices and procedures as outlined in the employee handbook
• Other duties as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED