Patient Service Representative - Remote (CST)

Medbridge Healthcare • Brentwood, TN

5d • Remote

About The Position

⭐ Patient Service Representative (Remote) ⭐ Full Time | Monday through Friday | Daytime Hours Integrated Sleep Care, a MedBridge Healthcare Company , is expanding our remote operations team and is seeking a Patient Service Representative (PSR) to support patients, providers, and internal teams. This role is ideal for someone who enjoys customer service, scheduling, and working in a fast paced healthcare environment while working fully remote. ✨ What We Offer Medical, dental, and vision insurance Generous PTO and paid holidays 401(k) with employer match Company paid life insurance Employee assistance program Fully remote Monday through Friday schedule Company provided computer and equipment Work with a nationally recognized leader in sleep services 💡 Great Opportunity for Healthcare Customer Service Professionals This role is a strong fit for candidates with experience in healthcare customer service, scheduling, call center environments, or patient coordination who are looking for stability, growth, and a remote work setting.

Requirements

• High School diploma
• Strong customer service and communication skills
• Experience supporting patients and providers in a healthcare setting preferred
• Comfortable handling high call volume and multitasking
• Strong organizational and time management skills
• Proficient with electronic medical records, Microsoft Word, and Excel
• Ability to work independently while collaborating with a remote team

Nice To Haves

• Bilingual not required, but a plus

Responsibilities

• Schedule new patient appointments and adjust existing appointments
• Answer inbound calls from patients and providers and route appropriately
• Initiate outbound calls to patients, caregivers, and providers as needed
• Obtain, maintain, and document medical records
• Verify and manage patient information in electronic systems
• Provide support and guidance related to equipment, portals, and applications
• Manage provider schedules and support operational workflows
• Document all interactions in electronic portals and systems
• Participate in team meetings, huddles, and ongoing communication
• Remain available and online during scheduled work hours
• Support reporting and communication efforts as needed

Benefits

• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Company paid life insurance
• Employee assistance program
• Fully remote
• Monday through Friday schedule
• Company provided computer and equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees