Patient Success Representative (Remote)

Brightree

6d • $17 • Remote

About The Position

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly. Start date: March 16th, 2026 Let's talk about the team and you: We are currently looking for full-time remote (U.S.) Patient Success Representative in the Resupply space. The Patient Success Representative will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs. In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr. shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch As part of employment process, we must ensure that your internet connect and speed can meet the demands of our equipment. A Download speed of (30 mbps) and an Upload speed of (20 mbps) are required. To measure these speeds, candidates will be asked to run a quick, initial, (1 minute) in-home speed test, conducted from a laptop or PC. At the start of employment, employees must also be able to use a hard-wired internet connection (cable or fiber). Alternative options such as Wi-Fi, satellite, cellular data (including 5G internet) will not be eligible, as they do not meet the physical demands of our equipment. Key accountabilities and decision ownership: Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support. Serving as the primary contact for order placements and general inquiries. Completing tasks accurately and within established timelines. Collaborating with internal and external teams to resolve issues effectively. Proactively monitoring key performance indicators to meet departmental goals. Achieving quality assurance standards. Maintaining service levels and adhering to scheduled commitments. Working independently while following departmental procedures. Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment. Providing exceptional customer service. Effectively multitasking and managing multiple accounts or clients. You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift.

Requirements

• High school education required
• 1 year of customer service experience
• 1 year of sales experience required
• Must have access in the remote working environment where you can hard-wire ethernet connection that runs an 20 upload and 30 download speed. As part of the interview process, you will be required to demonstrate that you meet this requirement
• Hardwire Internet Connection (at the start of employment)
• Must be a self-starter who can troubleshoot challenges on the fly
• Strong communication skills on the telephone
• Excellent written communication skills
• Ability to multi-task in a fast-paced environment
• Ability to work independently
• Ability to make twenty to twenty-five calls per hour

Nice To Haves

• Associate's degree and/or college coursework preferred
• Call center experience preferred
• Bilingual Spanish speaking is a plus

Responsibilities

• Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support.
• Serving as the primary contact for order placements and general inquiries.
• Completing tasks accurately and within established timelines.
• Collaborating with internal and external teams to resolve issues effectively.
• Proactively monitoring key performance indicators to meet departmental goals.
• Achieving quality assurance standards.
• Maintaining service levels and adhering to scheduled commitments.
• Working independently while following departmental procedures.
• Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment.
• Providing exceptional customer service.
• Effectively multitasking and managing multiple accounts or clients.
• You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift.

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED