Patient Service Representative

Neighborhood Health Center of WNY, Inc. • Buffalo, NY

36d • $19

About The Position

As a patient service representative, you’ll be the first person patients see
when they arrive at Neighborhood, and you’ll help set the tone for a positive
patient visit.

As a patient service representative, kindness and fairness are key as you use
your customer service skills in patient interactions. You’ll collaborate with
other team members to help ensure a smooth flow for the day. Responsibilities
include:

Requirements

• High school diploma or equivalent
• Able to read, write and speak the English language. A second language of Spanish is preferred
• Able to learn new software and computer systems
• Strong attention to detail and customer service skills
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals
• Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.

Nice To Haves

• A second language of Spanish is preferred
• Medical office experience or medical terminology knowledge preferred but not required
• EHR knowledge preferred but not required

Responsibilities

• Welcomes patients
• Verifies patient information and makes corrects in the computer system
• Confirms appointment times, locations, and providers during check-in
• Communicates delays to the front desk lead
• Assists in ensuring appointments are confirmed
• Assists in open and closing procedures
• Prints daily appointment schedules and front desk reports
• Verifies insurance through epaces, heathenet, healthplex
• Inputs insurance information including active/expired dates
• Sends appropriate patient messages
• Assists patients in filling out forms
• Collects co-payments including sliding scale nominal fee
• Adheres to cash handling policy

Benefits

• You’ll have options for medical, dental, life, and supplemental insurance.
• We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees