Patient Service Representative

Patient First•Chesapeake, VA

1d•Onsite

About The Position

The Patient Service Representative is responsible for a wide range of administrative and patient-facing duties in a healthcare setting. This role involves assisting patients with registration, managing their flow, and handling various requests from medical staff. Key aspects include accurate patient registration, verification of demographic and insurance information, handling billing inquiries, and processing payments. The representative also manages correspondence, maintains medical records, and ensures the front office area is clean and well-stocked. The position requires excellent customer service, compassion, and the ability to efficiently use an electronic medical record system, while being prepared for interruptions to breaks and mealtimes to ensure continuous patient care and center operations.

Requirements

Must be 18 years of age or older
Basic typing skills
High school graduate or equivalent
Ability to sit, stand, and walk for up to 7 hours at a time
Ability to lift up to 25 pounds
Excellent visual, verbal, written, and typed communication skills
Ability to prioritize and multitask
Willing to work at any center due to a staffing issue, center emergency, or a reduction of work

Nice To Haves

Minimum one year of clerical experience preferred

Responsibilities

Assisting patients using the kiosk prior to registration
Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated
Respectfully handling Physician and Nurse requests in a timely manner
Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed
Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness
Verifying all patient demographic, health, pharmacy, and insurance information
Thoroughly answering billing and insurance questions and providing itemized billing statements as requested
Referring billing questions to the appropriate parties as needed
Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system
Discharging the patient and processing incurred charges
Completing all cash management duties to include counting and accounting for money collected at the end of the shift
Receiving, sending, and distributing correspondence as directed
Filing and scanning medical documents and office forms as directed
Completing assigned checklists and Policy Manager tasks within the assigned shift
Answering all incoming calls and distributing messages in a timely manner
Assisting with other assignments as directed
Demonstrating an efficient understanding of the electronic medical record system
Receiving, moving, and stocking ordered supplies
Cleaning the front office work area and other maintenance assignments as directed
Verifying daily reports are run at the end of the day
Attending staff meetings as directed
Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations)
Operating, using, and maintaining medical and office equipment as trained
Participating in maintenance assignments when necessary and as directed
Providing positive, warm, and friendly service in all interactions
Completing other duties as directed