Patient Service Representative
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for providing excellent customer service in a healthcare facility. Verifying accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements. Does this position require Patient Care? No
Requirements
- High School Diploma or Equivalent required
- Experience in patient registration, customer service, or a related healthcare administrative role.
- Knowledge of medical terminology and insurance processes is beneficial.
- Familiarity with electronic health record (EHR) systems and registration software.
- Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to handle confidential and sensitive information with discretion.
- Proficiency in using office software applications, such as word processing, spreadsheets, and email.
Nice To Haves
- 1-2 years preferred
Responsibilities
- Greet patients and provide a warm and welcoming environment during the check-in process.
- Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
- Provide exceptional customer service to patients, family members, and visitors.
- Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
- Schedule patients for various therapy appointments.
- Answering phone and responding inquiries from patients and staff.
- Perform the check-in process including collecting co-payments, verifying insurance and scheduling additional appointments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
