Patient Service Representative

Conifer Health Solutions•Nacogdoches, TX

21h•Onsite

About The Position

This is a non-exempt medical office position responsible for front office processes in a physician practice. The role involves adhering to and supporting the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, as well as demonstrating support for the Tenet HIPAA Compliance Plan and the Corporate Compliance Program.

Requirements

High school diploma/GED required
Two years of customer service experience, preferably in a medical office setting

Nice To Haves

Completion medical office assistant program preferred
Healthcare management/administration certification

Responsibilities

Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
Greeting patients entering the physician practice.
Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
Assists in checking out patients and assists them with referral processing and scheduling process.
Collects co-pays and posts charges.
Charge entry and patient balance processing.
Distributes information to patients regarding office policies, procedures, information about the practice, etc.
Explain and enroll patients in the patient portal.