Patient Service Representative

Trillium Health • Rochester, NY

38d

About The Position

As a Patient Service Representative (PSR), you'll play a key role in ensuring a smooth, respectful, and efficient experience for every patient who walks through our doors. This position supports clinic operations through front desk coordination, provider assistance, and administrative excellence-all while upholding Trillium Health's values of inclusivity, professionalism, and community impact.

Requirements

• Excellent customer service and communication skills.
• Ability to speak, read, and understand English fluently.
• Proficiency with electronic medical record (EMR) systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable handling sensitive information with discretion.
• Team-oriented with a collaborative mindset.
• Commitment to inclusiveness and cultural sensitivity.
• Minimum of a high school diploma or equivalent (GED) required.
• 1-3 years of experience working in a medical office or clinic setting required.

Nice To Haves

• Medical Office Assistant Certification or other related education preferred.
• Familiarity with electronic medical record (EMR) systems, with EPIC experience strongly preferred.
• Bilingual skills in Spanish preferred.

Responsibilities

• Serve as the first point of contact for patients, providing a welcoming and professional experience.
• Schedule appointments and manage patient information using the EMR system.
• Answer and route phone calls; initiate triage requests when appropriate.
• Check patients in and out, verify insurance, and process payments.
• Maintain accurate medical records and manage incoming/outgoing documentation.
• Support providers with administrative tasks and schedule adjustments.
• Uphold confidentiality and demonstrate respect for diversity and inclusion.
• Participate in quality improvement and compliance activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 251-500 employees