Patient Service Representative

Summit Health CityMD•Brooklyn, NY

13h•$18•Onsite

About The Position

We are a physician-led, patient-centric network dedicated to simplifying health care and providing connected care. Our network includes primary, multispecialty, and urgent care providers serving millions of patients through various operating companies like Village Medical, Summit Health, and CityMD. Joining our team means becoming part of a compassionate community focused on improving healthcare. We innovate value-based care, utilizing integrated applications, population insights, and staffing expertise to ensure high-quality, connected care services that lead to better outcomes and reduced costs. The Patient Service Representative (PSR) is responsible for welcoming and delivering excellent customer service to all incoming patients at CityMD. This role involves registering patients, coordinating with the team for timely patient turnaround, and responding to patient questions and concerns with urgency and kindness, both over the phone and in person. The PSR is also responsible for all paperwork related to patient registration.

Requirements

A High School Degree or GED
Happy, welcoming, and can-do attitude with patients and coworkers
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible/adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with physicians, patients and other staff members
Bilingual language skills required or preferred based on site location

Nice To Haves

Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred

Responsibilities

Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning, updating and filing medical records
Answering phone calls, questions, etc. in a prompt and polite manner
Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.