Patient Service Representative

NeurAbilities•Voorhees, NJ

20d•Onsite

About The Position

The Patient Service Representative is the first line of customer service for all patients and visitors entering the office. This position involves verifying insurance coverage and performing customer service and administrative tasks to support the delivery of care. The Patient Service Representative works closely with the medical Patient Service Coordinators, operations, and revenue cycle management (RCM) teams to ensure that healthcare claims are processed accurately and promptly.

Requirements

Highschool Diploma or equivalent.
3+ years of experience of scheduling in an outpatient medical call center or similar setting.
3+ years of medical insurance verification.
Well organized with strong attention to detail.
Strong customer service, interpersonal and communication (verbal and written) skills; able to maintain composure when dealing with frustrated or angry patients or family members.
Patient and compassionate,
Ability to work well with others in a team-driven, fast-paced environment.
Friendly, welcoming, and service oriented.
Flexible and adaptable with the ability to multitask and proactively problem solve.
Able to work well and stay positive under pressure.
Ability to communicate well with people in personal contacts and on the phone.
Honest and can be trusted with confidential information.
Can effectively act as a liaison between patients, physicians, and other office staff.
Punctual in commencing office hours.
Neat and professional appearance.
Well organized with strong attention to detail.
Strong customer service, interpersonal and communication (verbal and written) skills; able to maintain composure when dealing with frustrated or angry patients or family members.
Ability to work well with others in a team-driven, fast-paced environment.

Responsibilities

Open and close the office daily.
Greet and check-in patients as they arrive for their medical appointment.
Verify demographic and insurance information, updating when necessary.
Collect patient copays.
Complete verification of medical benefits and obtain referrals and authorizations as required.
Complete confirmation calls.
Maintain patient records, verifying that all required consent forms and intake forms are complete prior to the patient visit.
Schedule patient appointments and assist with patient rescheduling as needed.
Answer incoming calls and transfer office-related calls as necessary.
Assist with medical administrative support tasks such as scanning and data entry.
Maintain an organized and safe patient waiting area.
Collaborate with Patient Services and Medical assistant staff.
Check patients out providing visit documentation.
Manage patient care coordination across all service lines and locations.
Handle patient inquiries and complaints.
Communicate via phone and portal with patients regarding patient care.
Maintain providers schedule to ensure 100% utilization.
Respond promptly to patient, provider, and team members requests.
Educate patients on services and requirements.