Patient Service Representative - OBGYN

Summit Health CityMD•Hartford, CT

1d•Onsite

About The Position

VillageMD is a physician-led, patient-centric network dedicated to simplifying health care and providing connected care. Their network includes primary, multispecialty, and urgent care providers serving millions of patients through various operating companies like Village Medical, Summit Health, CityMD, and Starling Physicians. Joining the team means becoming part of a compassionate community focused on improving healthcare for all, innovating value-based care, and leveraging integrated applications and insights to ensure high-quality, connected care services. This specific role is for a Patient Service Representative at Starling Physicians, a VillageMD company. The position involves greeting patients and families, managing patient flow, handling telephone communications, processing payments, reconciling daily collections, verifying insurance, updating patient information, scheduling appointments, coordinating diagnostic tests and procedures, and completing referrals. Additionally, the role includes general clerical duties and requires flexibility in work schedules and locations.

Requirements

High School Graduate or GED required.
Heartsaver within 30 days of hire.
Ability to communicate in English, both orally and in writing.
Must have excellent customer service skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.

Nice To Haves

Associate Degree preferred.
Previous PSR experience preferred.
Knowledge of medical office and terminology preferred.
Previous experience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Informs patients of delay in physician schedules, assists with patient comfort while delayed.
Posts all self-pay charges, collects payments, and provides patient with receipt.
Accurately reconciles daily payments.
Reconciles billing slips to daily schedule.
Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
Schedules appointments accurately according to department guidelines; using waitlist when applicable.
Confirms future appointments as needed.
Review Eligibility and Phone report.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Completes referrals according to departmental guidelines and properly enters into the appropriate system.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties as required.