Patient Service Representative - OBGYN

Summit Health•Hartford, CT

1d•Onsite

About The Position

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. We are hiring at Starling Physicians, a VillageMD company! The Patient Service Representative greets visitors, patients, and families in a friendly professional manner and directs them appropriately. They maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families. They promptly answer the telephone, direct all calls appropriately, take an accurate message and deliver to the appropriate individual/demonstrates appropriate etiquette. They inform patients of delay in physician schedules, assists with patient comfort while delayed. They post all self-pay charges, collect payments, and provide patient with receipt. They accurately reconcile daily payments and billing slips to the daily schedule. They open and close batches properly, accurately reconcile collections, prepare deposits and document corrections. They scan the insurance card, process insurance verifications utilizing the on-line system, and update the patient account. They update patient information including demographics, insurance, HIPAA forms and financial waivers. They schedule appointments accurately according to department guidelines; using waitlist when applicable, and confirm future appointments as needed. They review Eligibility and Phone report. They schedule and enter orders for diagnostic tests, and procedures, following all appropriate workflows. They work cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations. They complete referrals according to departmental guidelines and properly enter into the appropriate system. They effectively communicate problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly. Additionally, they perform various clerical duties such as faxing, photocopying, scanning, filing and mailings. They demonstrate flexibility with various work schedules, cover for other staff when asked including other office locations, and demonstrate the ability to adequately follow downtime procedures. Other job duties as required.

Requirements

High School Graduate or GED required.
Heartsaver within 30 days of hire.
Ability to communicate in English, both orally and in writing.
Must have excellent customer service skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.

Nice To Haves

Associate Degree preferred.
Previous PSR experience preferred.
Knowledge of medical office and terminology preferred.
Previous experience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Informs patients of delay in physician schedules, assists with patient comfort while delayed.
Posts all self-pay charges, collects payments, and provides patient with receipt.
Accurately reconciles daily payments.
Reconciles billing slips to daily schedule.
Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
Schedules appointments accurately according to department guidelines; using waitlist when applicable.
Confirms future appointments as needed.
Review Eligibility and Phone report.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Completes referrals according to departmental guidelines and properly enters into the appropriate system.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties as required.