Patient Service Representative

Dental Care Alliance • Arlington, VA

22h • Onsite

About The Position

Virginia Dental Center is seeking a Patient Service Representative in Arlington, Virginia, to join their clinical team. The role involves providing a high level of patient care and satisfaction within a team-based environment. The center focuses on comprehensive, personalized care, prioritizing patient comfort and advanced treatments for optimal oral health. This position is ideal for individuals passionate about outstanding customer service, eager to learn, and desiring to get started in the dental field. The representative will support all staff members and patients in the office by answering phones, handling patient inquiries, making appointments, and assisting with the completion of patient treatment plans through acceptable financial arrangements. They will also be flexible in handling requests and projects assigned by other staff and/or the Office Manager. The goal is to make a meaningful impact on patients' lives through exceptional oral care.

Requirements

• Must have exceptional customer service skills

Nice To Haves

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Benefits

• Pay: min$20-max$28 per hour
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees