Patient Service Representative (FWPSC)

DERMCARE MANAGEMENT LLC•Fort Worth, TX

24d•Onsite

About The Position

The Patient Services Representative is primarily responsible for supporting our clinics daily operations through providing excellent customer service, administrative support and fulfilling general clerical office duties. Contributes to the overall positive work environment of the office by treating peers, managers, providers and patients with fairness, professionalism and courtesy. This role must ensure adherence to all HIPAA, OSHA, federal and state guidelines specific to patient care and privacy.

Requirements

Minimum High School diploma or equivalent
Minimum 1-year prior customer service experience
Proper demeanor for a professional medical office
Prior experience in medical setting
Detail and outcome oriented
Able to handle a multitude of tasks in a sometimes, ever-changing environment
Effective at listening, to understand, clarifying and responding to questions/concerns raised by patients

Nice To Haves

Bilingual (not required)

Responsibilities

Greet patients and caregivers, providing welcoming and professional experience
Answer and manage incoming phone calls, emails, and in-person inquiries in a timely and friendly manner
Coordinate communication between patients, providers, and staff to support smooth daily operations
Maintain patient flow to ensure an efficient and organized clinic experience
Schedule, reschedule, and confirm patient appointments
Assist patients at check-in, including verifying and updating demographics, collecting required forms, and reviewing visit details
Assist patients at check-out, including scheduling follow-up appointments and communicating next steps
Document and follow up on missed appointments (no-shows) as needed
Ensure proper opening and closing procedures are followed
Maintain cleanliness and organization of front office and patient areas
Verify patient eligibility and benefits as needed prior to appointments
If required document and collect co-pay, deductible, and coinsurance amounts.
Obtain prior authorizations and referrals as needed
Notify patients of any financial responsibility
Collect and post payments for services rendered, including products, consultation fees, injectables, and cosmetic treatments
Support billing and charge posting processes, ensuring accuracy of services, charges, and payments
Assist with product sales
Perform end-of-day processes including money reconciliation with a high degree of accuracy
Prepare patient charts and documentation in advance of visits
Maintain organized and accurate patient records and files
Ensure HIPAA forms and all required documentation are completed accurately
Process and submit medical records requests in accordance with HIPAA guidelines
Scan documents into patient charts at the end of each visit
Competently use practice management systems, EMRs, and standard office applications
If assigned, manage and distribute incoming faxes and correspondence to appropriate parties
Stay logged into communication portals and answer calls with urgency
Relay updates and information between patients, staff, and providers to support timely service
Perform other duties as assigned by management