Patient Service Representative (PSR), Full Time, Days, Primary Care, Putnam, CT

Day Kimball Hospital•Dayville, CT

32d•Onsite

About The Position

Day Kimball Health is seeking a dedicated Patient Service Representative to join our Day Kimball Medical Group Primary Care team in Putnam, CT. This role is an exciting opportunity for someone who is passionate about delivering exceptional patient service in a fast-paced healthcare environment. Patient Service Representative Job Summary A multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit.

Requirements

Completion of a high school diploma.
College level courses preferred but not required.
Demonstrated competency with medical procedural coding (CPT/ICD9)
At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment
Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.
Prior experience and demonstrated competence with patient or customer information systems

Responsibilities

Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual
Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients
Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges
Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account (HSA) or Flexible Spending Account (FSA)
Pharmacy Plan
401(k) Retirement Plan - With eligible employer contribution
Life Insurance - Basic and supplemental coverage options
Short-Term & Long-Term Disability Insurance
Critical Illness & Accident Insurance
Pet Insurance
Paid Time Off - Including vacation days, sick leave, and paid holidays
Educational Reimbursement
Pay-for-Performance Opportunities
Shift Differentials - Additional pay for evening, night, or weekend shifts (where applicable)
Career Pathways - Opportunities for clinical ladder advancement, internal growth, leadership development, and mentorship
Employee Perks - Recognition programs, Employee Wellness Initiatives, Food Truck Fridays, and Employee Appreciation Events, Weekly Pay