Patient Service Representative

RadNet•West Caldwell, NJ

4h•Onsite

About The Position

With decades of expertise, the company is "Leading Radiology Forward" by combining Artificial Intelligence, Advanced Technology, and the best in patient care. They offer dynamic cross-training and advancement opportunities in a team-focused environment, emphasizing their commitment to a better healthcare experience. As a Patient Service Representative, you will join a dedicated team focused on delivering quality, value, and access in the 21st century, aligning all stakeholders—patients, providers, payors, and regulators—to achieve optimal clinical outcomes. The ideal candidate is genuinely passionate about customer service, exercises sound judgment, maintains professionalism, demonstrates effective communication and interpersonal skills, and thrives in a fast-paced environment while prioritizing work with a structured approach.

Requirements

High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service

Nice To Haves

Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

Greet and register patients in a friendly and service-oriented manner.
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
Collect and log all co-pays and fees
Answer/transfer incoming phone calls.
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
Coordinate with the back-office staff for timely and effective care of patients
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.