Patient Service Representative

Orthopedic Institute PC•Tea, SD

About The Position

We are seeking a dedicated and compassionate Patient Services Representative to join our healthcare team. This vital role involves ensuring a positive experience for patients from the moment they contact our facility through their visit and follow-up care. If you are organized, empathetic, and committed to providing excellent customer service, we encourage you to apply. Join our team and be part of a supportive, patient-centered organization committed to delivering exceptional healthcare experiences. We offer opportunities for growth, ongoing training, and a collaborative work environment dedicated to making a difference in patients' lives.

Requirements

High school diploma or equivalent; additional healthcare or administrative training preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in electronic health records (EHR) systems and Microsoft Office Suite
Ability to handle sensitive information with confidentiality and professionalism
Compassionate attitude and strong customer service orientation
Ability to work effectively in a fast-paced healthcare environment

Responsibilities

Greet patients warmly and assist them with check-in and check-out procedures
Collect and verify patient information, insurance details, and medical histories
Respond to patient inquiries via phone, email, or in person, providing accurate information and support
Coordinate with medical staff to ensure smooth patient flow and timely care delivery
Maintain accurate and confidential patient records in compliance with privacy regulations
Assist with billing and payment processing as needed
Support patient education and provide guidance on healthcare services and procedures