Patient Service Representative

Livara Health, Inc.•San Diego, CA

8d•$21 - $25

About The Position

The Patient Service Representative performs a variety of business-related duties both clerical and administrative in nature. This position requires skills in planning, organizing and problem solving. The position requires oversight of front office tasks to include greeting and registering patients, collecting payments, patient scheduling, and monitoring the assigned clinics schedules and billable claims. This role requires close collaboration with our Billing Manager, Health Information Specialist, Eligibility and Benefits Specialists, Staffing Coordinator, Clinic Managers, and all Clinicians.

Requirements

High School Diploma required. Associates degree preferred.
One year of administrative experience preferred
Completion of a medical receptionist or equivalent training program preferred
Medical office experience preferred with a strong emphasis in customer service, computer skills and phones
Knowledge of medical terminology
Ability to multitask effectively and efficiently
Proficient in Microsoft Office and Google Drive
Ability to utilize resources in an organized manner.
General knowledge of office procedures.
Effective interpersonal and customer relations skills.
Strong professional level of written and oral communication skills.
Ability to diffuse volatile situations and use good judgment and tact in dealing with patients.

Responsibilities

Collaboration and teamwork
Effective, clear communication to promote efficient department operations and excellent patient care.
Phone Etiquette
Department Operations
Financial Responsibilities
Scheduling