Patient Service Representative STARS MHP Float

Trinity Health • Meridian, ID

23h • Onsite

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team at our STARS Meridian Health Plaza Clinic! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position. POSITION DETAILS: This position will have a Full-Time schedule with hours between 6:00AM - 6:30PM Monday - Friday. This position will have a home clinic of Meridian Health Plaza, located at 3025 W Cherry Ln suite d, Meridian, ID 83642. This position will also float on an as-needed basis to support the other STARS clinics in the network. These clinics are located between Boise Bown Crossing and Fruitland/Ontario. Our STARS clinics provide rehabilitative services including Physical Therapy, Occupational Therapy, and Speech Language Pathology.

Requirements

• High School Diploma or equivalent preferred.
• Previous customer service experience required.

Nice To Haves

• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Checking in patients for appointments
• Collecting patient co-pays
• Answering telephones
• Taking accurate messages
• Scheduling appointments
• Checking insurance eligibility
• Update required information using our electronic medical record (EPIC)
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assist patients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balances daily financial activities.
• Ensure collection of payments at time of service

Benefits

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED