Patient Service Representative - Float

Invision Sally Jobe • Englewood, CO

10h • $19 - $23

About The Position

Float Patient Service Representative | Denver Metro Area Reporting to Site Supervisor, Clinical Operations Due to travel expectations to multiple facilities in the South Denver Area, this position offers Float Differential pay of $3.00 per hour in addition to base wage Employment Type: Full Time Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by proving them with the highest quality imaging and associated medical care. Summary of Position: The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The Patient Service Representative’s primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner.

Requirements

• Ability to work in a production driven environment
• CPR/BLS certification preferred
• Must be able to multitask in a high-volume environment
• Strong written and verbal communication skills
• Knowledge of medical terminology, and CPT, ICD-10 coding
• Ability to maintain positive customer service
• Must maintain the highest level of confidentiality
• Effective prioritization skills and ability to manage time independently
• Communicate clearly and effectively in both verbal and written communication
• Exhibit strong relationship building and diplomacy skills
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred
• Reliable transportation
• Must be able to read, write, and speak in English
• High School Diploma or GED required

Responsibilities

• Performs full registration and ensures that insurance is verified, and all patient’s information is correct
• Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments
• Instructs patient to complete any questionnaires that might be required by the clinic
• Answers telephone calls and responds to questions and inquiries or transfers when appropriate
• Adheres to policies and procedures and safeguards assets
• Obtains copies of insurance cards, drivers license and any other applicable information as necessary
• Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Explains insurance benefits and patient liability by using appropriate communication methods/styles
• Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion
• Accurately documents all information in the appropriate fields and/or account notes.
• Maintains accuracy when entering demographic and insurance information in the system
• Communicates clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for individual performance
• Makes patients and their needs a primary focus of one’s actions; develops and sustains productive patient relationships
• Greets each patient with a smile, eye contact, proper tone, and welcoming body language
• Required regular travel between ISJ clinic sites depending on patient capacity/volumes and other critical needs
• Other Duties as assigned

Benefits

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Profit-sharing
• 401(k) retirement plan
• Tuition reimbursement
• Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment.
• Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.
• PRN employees are not eligible for benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED