Patient Service Representative - Dermatology
About The Position
Patient Service Representative/Surgery Scheduler - Lombard - Dermatology Position Highlights: Full-Time, 40 hours per week Hours: Monday-Thursday: 7:00/8:00am - 4:00/4:30pm Friday: 7:30am - 12:00pm Hours may vary depending on clinic needs Location: Lombard Travel: As needed to other clinics for coverage needs Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. Responsibilities The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.
Requirements
- High School diploma or equivalent required
- Exceptional customer service skills and passion for serving others.
- Outstanding verbal and written communication skills.
- Proficiency in EPIC or similar EMR systems.
- Knowledge of medical office procedures and insurance verification.
- Skilled in operating phones, personal computers, software and other basic IT systems.
- Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
- Detail-oriented with excellent organizational and time management skills.
- Ability to handle sensitive information with discretion.
- Positive, professional, collaborative, and adaptable attitude.
Nice To Haves
- Minimum 1 year of experience in a medical office or clinical setting preferred
- Prior experience in a receptionist or front desk role strongly preferred
Responsibilities
- Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.
- Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.
- Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.
- Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.
- Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.
- Clearly communicates information about Duly clinical personnel to patients and other individuals.
- Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.
- Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
- Reviews performance dashboards daily to monitor key metrics in Scheduling & Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.
- Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.
- Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.
- Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.
Benefits
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
