Patient Service Representative - 635

Valley Health•Winchester, VA

About The Position

Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians’ network. This is a key role in the patient experience and must demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions. This position assures that a high-quality patient experience takes place by providing administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skills. This position is responsible for the accurate and appropriate scheduling of patients for optimum care and provider efficiency. This position is responsible for collecting accurate demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture.

Requirements

High School Diploma or equivalent is required.
(1) year of relevant work experience is required.

Nice To Haves

Associates degree is preferred.
Customer service experience preferred.
Strong computer, customer service and communication skills required.
Ability to prioritize work.
Ability to handle confidential information and sensitive situations required.
Interpersonal skills to work with diverse people within and outside organization required.

Responsibilities

Appointment Scheduling and Referral Functions
Performs Reception Functions
Performs Registration Functions
Collection of Payments/Cash Handling
Telephone Functions
Health Information Management Functions
Cross Coverage/Office Support Functions
Performs Similar or Related Duties as Requested or Directed

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.