Patient Service Representative

Patient First•East Norriton Township, PA

1d•Onsite

About The Position

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. The Patient Service Representative role involves assisting patients with kiosks, handling emergency cases, managing physician/nurse requests, accurately registering patients with excellent customer service, verifying patient information, communicating billing policies, answering billing questions, collecting payments, discharging patients, completing cash management duties, obtaining change, printing statements, handling correspondence, filing/scanning documents, completing checklists, answering calls, assisting the Patient Service Coordinator, understanding the electronic medical record system, stocking supplies, cleaning, running daily reports, attending meetings, and being available to assist as needed, even if it interrupts breaks. The role also involves operating and maintaining medical and office equipment, participating in maintenance, fostering teamwork, and providing positive service while adhering to policies.

Requirements

Must be 18 years of age or older
Basic typing skills
High school graduate or equivalent
Ability to hear pages, bells, and the phone system
Ability to sit, stand, and walk for up to 7 hours at a time
Ability to lift up to 25 pounds
Excellent visual, verbal, written, and typed communication skills
Ability to prioritize and deal with numerous tasks simultaneously
Willing to work at any center due to a staffing issue, center emergency, or a reduction of work

Nice To Haves

Minimum one year of clerical experience preferred
Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred

Responsibilities

Helping patients who require assistance while using the kiosk
Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender
Respectfully handling Physician and Nurse requests in a timely manner
Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness
Verifying all patient demographic, health, pharmacy, and insurance information
Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed
Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.
Referring billing questions to the appropriate parties as needed
Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system
Discharging the patient and completing his or her visit by processing incurred charges
Completing all cash management duties to include counting and accounting for money collected at the end of the shift
Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse
Printing itemized statements as requested
Receiving, sending, and distributing correspondence as directed
Filing and scanning medical documents and office forms as directed
Completing assigned checklists and Policy Manager tasks within the assigned shift
Answering all incoming calls and distributing messages to proper personnel
Assisting with other assignments delegated by the PSC
Demonstrating an efficient understanding of the electronic medical record system
Receiving, moving, and stocking ordered supplies
Cleaning work area and other maintenance assignments as directed
Verifying daily reports are run at the end of the day
Attending staff meetings as scheduled by the PSC or DMS
Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations)
Operating, using, and maintaining medical and office equipment as trained
Participating in maintenance assignments when necessary and as directed
Fostering teamwork and ensuring a positive and professional atmosphere
Providing positive, warm, and friendly service in all interactions
Adhering to all established policies and procedures
Completing other duties as directed